Terms & Conditions

 Entry Visa

ATA Holidays will provide the available information about the visa and it is the responsibility of the passenger to check the authenticity of the same directly with the concerned Embassy or Immigration. “ATA Holidays” will not be held responsible for the passenger’s inability to leave the airport if he does not receive the necessary visa or if the passport is not valid enough to obtain visa upon arrival.

Hotel Accommodation

Any complaints related to the respective hotel services with regards to location, rooms, food, cleaning or other services, the guest will have to directly deal with the hotel. “ATA Holidays” will not be responsible for such complaints .Also for this booking it has been explained to the client the category of hotel and the same has been confirmed as advised by the client.

The  hotel policy: Check –in time at 1400 hrs and check-out time12:00 hrs

Interconnecting /Adjoining rooms/any special requests are always subject to availability at the time of check –in and “ATA Holidays” will not be responsible for any denial of such rooms to the customer.

Airport Transfers

A waiting time is 01 hour after the actual flight arrival time. After this time the vehicle may be released and service booked will not be guaranteed. If the passenger is unable to locate our local representative for any reason, it is his responsibility to call the number shown on the voucher for assistance, before making alternative arrangements, and “ATA Holidays” will not be responsible in case if the passenger fails to call us. Maximum luggage allowance is 01 piece per person, hand luggage should be small enough to be carried on the car. Costs incurred for transferring extra luggage must be covered by the passenger.

Sightseeing Tours  

Hand luggage should be small enough to be carried on your lap. Supplier reserve the right to alter itineraries or to cancel tours at short notice for any technical or natural calamity. In the event it becomes necessary to cancel a tour at least one of the following alternatives will be offered:

• To continue with the request but at an alternative date or time.

• Passenger’s choose alternative tour of same cost subject to availability.

• To receive full refund.

ATA Holidays is not liable and will not offer compensation in the event that a scheduled sightseeing or tour does not proceed due to weather conditions or due to passengers fault. (Late Arrival)Pick up times from hotels and duration of tours is approximate and may be subject to local traffic conditions, Max one Hour delay could sometime be possible for seat in coach Tours.

Cancelation & Refund Policy

Please bookings & confirmations are on Non Refundable basis

• A deposit is required prior to making a holiday’s reservation.
• The deposit is non-refundable if the client is cancelling or amending the reservation after the confirmation. The amount will be refunded in full if the requested reservation is not confirmed.
• Client is not entitled for refund of partially utilized service; however, ATA Travel shall negotiate with the concerned and try to get maximum refund in any, provided client makes the refund request to ATA Travel not later than 15 days following completion of the holiday with valid proof/document, failing which no claim may be brought against the company.
• For Apartment, cruise booking, guided tours and airport transfers no refund would be made (100% cancellation charge)
• Refund process time would be maximum 10 working days.
• ATA Holidays is not responsible for services not mentioned in the vouchers.
• ATA Holidays may alter or cancel the booking at any time necessary because of events beyond its control and will inform the client of any such event as soon as practicable and would offer the client an alternative service or refund as per client’s choice.
• ATA Holidays will not accept any refund request after 15 days from check out date.
• In case of flight cancelation / amendment before or during the tour package, ATA Holidays is not responsible of any hotel accommodation or additional airport transfers

Visa applications

Visa Fees & charges once paid are non-Refundable and non-amendable.

Visa approval is the sole authority of the consulate or immigration and ATA does not guarantee or assure approval of any visa.